A combined strategy for managing both traditional and cloud infrastructure and services is known as hybrid IT management. Businesses have invested a lot of money in IT and management systems. These investments cannot be immediately thrown away, but quick adoption of cloud-based resources is required to compete, creating resource competition. With the merging of existing legacy and cloud management technologies, hybrid IT management offers a less expensive and riskier alternative to efforts to restructure IT operations. Service Management, Service Fulfillment, Service Assurance, and Service Governance are just a few of the important IT functional areas that are fully automated by hybrid IT management solutions. Solutions for hybrid IT management include the full range of capabilities needed to control user interactions, provisioning, performance, and availability of computing, networking, and application resources regardless of platform, as well as compliance, quality, efficiency, and user experience in the delivery of IT services.

Hybrid IT: What is it?

In the current state of enterprise IT computing, hybrid IT refers to the use of on-premises or leased data center facilities as well as public cloud-based services to supply services, applications, systems, technologies, and resources. Both private clouds and conventional system environments can be used to define internal resources. In order to openly offer company users the best cost alternative, hybrid IT aims to benefit from the enhanced user experience and more agile deployments that public cloud offers across traditional and private cloud systems. The term “hybrid IT” refers to systems that simultaneously use both public and private resources, which is a more limited meaning for some firms. Although these really hybrid systems have numerous advantages, they frequently require architecture and can be more challenging to automate successfully without the right management toolset. It may be more accurate to refer to an organization’s IT strategy as “Multi-Cloud” rather than “Hybrid” if it uses both on-prem and numerous public clouds, but does not develop systems that cross those borders. However, the phrase “Hybrid IT” has gained so much traction in business and IT circles that a company may now use it to refer to any number of contemporary IT services, environments, resources, and toolkits.

Why is hybrid IT management necessary?

Given that digital transformation (DX) is implemented using a combination of cloud and traditional technologies that interact, hybrid IT management is a necessary technique to lower the cost and risk of meeting the expectations of DX in a more unified fashion. It makes use of an IT management software toolset that has been purposefully created to operate reliably across hybrid IT targets and environments, deliver business-requested services at the pace needed by the business, operate them effectively and efficiently throughout their lifecycle, and regulate their use to help maintain secure operations and compliance of all IT services and facilities. Solutions for hybrid IT management make it easier to supply and efficiently manage IT services across completely hybrid, multi-cloud, and on-premises domains. The IT organization, the workforce, and their processes must represent this particular approach and strategy to management toolkits (people, process, technology). The challenges of managing a dynamic, diversified, and unpredictable hybrid IT landscape can diminish IT agility and impede company innovation if they are not properly addressed.

Multiple Operations Management Toolchains: Driving the Complexity

As digital services multiply and mergers and acquisitions occur, each enterprise develops their own unique management tool footprint and strategy. IT infrastructure and operations teams implement management tools for each sub-section of cloud and legacy environment work, while scripting integrations to link these point-management tools into functioning process workflows. Large organizations have come to recognize the high costs associated with the maintenance of redundant software tools, funding and maintaining fragile integrations, and assigning seasoned staff to tool and integration oversight.

Methods to IT Management

When choosing their management tool strategy, firms often make three similar but different decisions.

If an enterprise’s present business use cases are covered by a vendor’s monolithic toolset, the cost of building its own integrations is generally eliminated. The first approach is a single vendor approach. The cost and inconvenience of replacing all current management tools during this implementation, as well as the loss of any investment in automation content made to support those existing tools, are added drawbacks of this option. The only available IT automation choices right now are those provided by that provider, together with the supported use cases and related connectors. Building or customizing content to support any newly emerging use cases may be expensive in the future as business requirements change, making upgrading to new tool editions far more expensive, locking the IT organization into continuing to use the existing, customized copy of the toolset.

The second method entails buying numerous individual point management products from various suppliers, where each tool has a specific hybrid environment or specialized focus. This strategy, known as “best of breed,” may result in the adoption of a wide range of software solutions that are dispersed and uncoordinated in order to fulfill a wide range of organizational IT automation requirements. This technique aims to give the optimum automation for each specific need, but it could result in an automation toolkit that is optimized at the level of each team member rather than improving the overall IT effort. Additionally, the cost of management software licenses overall may rise in this scenario. A best-of-breed strategy’s key drawback is the necessity to build and maintain numerous distinct tool-to-tool integrations in order to connect these various products into semi-automated processes. Additionally, as various platforms don’t use a same development methodology, aligning and coordinating data and automation content throughout each process increases the complexity of the integration. The utility of any analytics or machine learning capabilities included in separate products will be constrained because it will be challenging to achieve data synchronization across several suppliers. Scripted integrations deteriorate over time due to the continual tool revision divergence. Finally, only a small number of senior, knowledgeable IT professionals are capable of maintaining these integrations.

A hybrid IT management technique serves as the third alternative strategy. Here, a collection of tried-and-true, enterprise-scale IT operations management technologies are used. These products can be integrated with and used in conjunction with current legacy and cloud tools. This compromise strategy avoids the upheaval caused by a “tear and replace” strategy and offers the chance to use extensive, end-to-end automated value streams that strive to limit interruption, increase IT effectiveness, and lessen the requirement for establishing custom integrations. A uniform business process must be adopted, and division management teams must work together to operate hybrid IT effectively. Distinct teams will have different goals and metrics that will guide their work, but they can collaborate more effectively if they use the same set of management tools. The goal is to standardize how automation functions across each division, enabling a consistent business system strategy for IT, rather than forcing a merging of cloud teams. In this sense, embracing a hybrid IT management perspective will aid in advancing both technological and IT culture change. The capacity to see processes in a more abstracted way is one of the main benefits of hybrid IT management. Tools or technologies can be updated or added as needed and become interchangeable building blocks in a productive tool chain when IT adopts a hybrid yet business-architecture aligned process to generate services. This enables the use of automation content and processes between teams, enabling the sharing and instantiation of best practices across various IT organization departments. In this way, a hybrid IT management strategy enables a single toolset to serve teams in charge of various technologies at various levels of maturity while allowing each team to advance toward new technologies at their own speed without the need to modify the management automation framework.

How can hybrid IT management address the main IT challenges?

  • The difficulty of user and IT interactions is increased by a variety of suppliers.
  • Numerous service and resource needs must be satisfied.
  • Maintaining a great experience becomes more challenging with each added service.
  • No matter how they are delivered, services must conform to security, compliance, and cost control requirements.

Simplifying the process of consuming IT services: Service Management

Users nowadays are less satisfied with IT as a result of having to master different interfaces and processes in order to seek services, and the pressure on IT professionals to manage these requests and processes has increased. Through a single cutting-edge interface, IT provides both business and IT users with individualized self-service using a hybrid IT management approach to service management. Users quickly receive the services they require thanks to automated responses and virtual agents that are powered by machine learning, which reduces the workload on IT workers. A logical approach to service management automates all crucial procedures while allowing IT to continuously find services, programs, and hardware, comprehend their interdependencies, and more effectively set priorities for change management. IT will be able to employ predictive analytics to guide ongoing improvements and proactively assess the risk or impact of changes with the use of a modern toolkit.